Terms of Service

Last updated: March 14, 2026

1. Acceptance of Terms

By accessing and using Jadwell's services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this service.

These Terms of Service ("Terms") govern your use of Jadwell's booking and scheduling platform ("we," "us," or "our").

2. Description of Service

Jadwell provides a booking platform for professionals, including but not limited to:

• Online booking and scheduling management
• Client management and communication tools
• Invoice and payment processing
• Professional profile and public booking pages
• Notification services via WhatsApp and email
• Related technical support services

Jadwell acts as a platform provider, not as a provider of professional services. We facilitate connections between professionals and clients. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. User Accounts and Registration

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your account information
• Accept responsibility for all activities under your account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices.

4. Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or content that violates applicable laws
• Sending spam, bulk messages, or unsolicited content
• Fraudulent activities, including using false identities or impersonating others
• Violating intellectual property rights
• Harassment, abuse, or threatening behavior
• Activities that may harm our infrastructure or other users
• Collecting user data without permission

We reserve the right to suspend or terminate accounts that violate this policy.

5. Professional Responsibilities

Professionals using the platform are responsible for:

• Providing accurate service information, including descriptions, pricing, and duration
• Maintaining up-to-date schedule availability
• Delivering professional services as promised
• Complying with all applicable laws and regulations related to their services
• Setting and communicating their own cancellation and refund policies

6. Payment Terms

Billing and Payments

• Service pricing is determined by each individual professional
• Services are billed in Indonesian Rupiah (IDR)
• Payments are processed through secure third-party providers (Xendit)
• Jadwell may charge service fees on transactions made through the platform

Refunds and Cancellations

• Cancellation and refund policies are governed by each professional
• Data backup and retrieval are your responsibility before account cancellation

7. Service Availability

While we strive to provide reliable services, we do not guarantee:

• 100% uptime or availability
• Uninterrupted service operation
• Error-free service performance
• Specific response times for support requests

We will make reasonable efforts to maintain service availability and provide timely support.

8. Data and Privacy

Regarding your data:

• You retain ownership of your data and content
• You are responsible for backing up your data
• We may access your data only as necessary to provide services or comply with legal requirements
• Our Privacy Policy governs how we collect and use your information

You grant us a limited license to host, store, and process your data solely to provide our services.

9. Intellectual Property

All intellectual property rights in our services, including software, documentation, and trademarks, remain our property. You may not:

• Copy, modify, or distribute our proprietary software
• Reverse engineer or attempt to extract source code
• Use our trademarks without permission
• Create derivative works based on our services

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for the quality, safety, or legality of services offered by professionals
• We are not responsible for disputes between clients and professionals
• We are not responsible for data loss, business interruption, or lost profits
• You use our services at your own risk

The platform is provided "as is" without warranties of any kind, whether express or implied. Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or data hosted on our platform

12. Termination

Either party may terminate this agreement:

• At any time with reasonable notice
• Immediately for material breach of these Terms
• If required by law or regulation

Upon termination, your access to services will cease, and we may delete your data after a reasonable period.

13. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any disputes will be resolved in the competent courts of Indonesia. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at meet@jadwell.id.